Storage Merton Park Terms and Conditions
These Terms and Conditions set out the basis on which Storage Merton Park provides storage, associated handling, and related removal services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply. The terms we, us and our refer to Storage Merton Park. The term you and your refers to the customer, being the person, firm, or company who requests our services. Services means storage, collection, delivery, loading, unloading, packing, removal, and any associated services provided by us. Goods means the items that you provide for storage, removal, or handling. Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage facilities, together with related collection and removal services within our service area in the United Kingdom. Our services may include the provision of vehicles, removal teams, packing materials, and arranged storage units or spaces. The exact scope of services will be as described in the quotation or booking confirmation provided to you. We reserve the right to decline any request for services at our discretion where we consider that it is unsafe, unlawful, or otherwise unsuitable.
3. Booking Process
3.1 Initial enquiry: You may request a quotation by providing details of the goods, property access, dates, and any special requirements. Quotations are based on the information you provide and are subject to change if that information is incomplete or inaccurate.
3.2 Quotation: Any quotation issued by us is an invitation to treat and not a binding offer. Quotations are normally valid for a limited period, which will be indicated on the quotation. After this period, we may revise or withdraw the quotation.
3.3 Acceptance and booking: A booking is made when you confirm your acceptance of our quotation, agree to these Terms and Conditions, and provide any required deposit or prepayment. We will issue a booking confirmation setting out the agreed services, charges, and scheduled dates. The Contract is formed when the booking confirmation is issued.
3.4 Changes to booking: If you wish to change the date, time, location, or scope of services after booking, you must notify us as soon as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in additional charges, which will be notified to you in advance where reasonably possible.
3.5 Access and information: You are responsible for providing accurate information about access restrictions, parking arrangements, property layout, and any heavy, fragile, or unusual items. If access is restricted or circumstances differ from those described at the time of booking, we may adjust the price or, in serious cases, refuse to carry out part or all of the services.
4. Payments and Charges
4.1 Pricing: Our charges are based on factors such as volume of goods, labour required, distance, duration of storage, and any additional services requested. All prices will be stated in pounds sterling and may be subject to applicable taxes.
4.2 Deposits and advance payments: We may require a deposit or full prepayment before providing services, especially in relation to storage fees and removal work. The required amount and due date will be set out in the quotation or booking confirmation.
4.3 Payment terms: Unless otherwise agreed in writing, all removal and handling charges are payable on or before the service date, and storage charges are payable in advance on a weekly or monthly basis as specified. Ongoing storage charges will continue to accrue until all goods are removed from storage and any outstanding amounts are settled.
4.4 Late payment: If you fail to pay any sum on the due date, we may charge interest on the overdue amount at the statutory rate permitted under UK law, calculated on a daily basis until payment is received in full. We may also suspend or withhold services, including access to goods in storage, until all overdue amounts and any associated charges are paid.
4.5 Lien over goods: We have a general and particular lien over the goods in our possession for all sums due and unpaid under this Contract or any other contract between us. If you fail to pay outstanding sums after reasonable notice, we may sell or dispose of some or all of the goods to recover the amounts owed and associated costs. Any surplus, after deduction of costs, will be held for you.
4.6 Additional charges: We may apply reasonable additional charges where, for example, we are kept waiting unreasonably, access is significantly more difficult than described, parking permits or fees are required, or where you request additional services on the day that were not part of the original booking.
5. Cancellations and Amendments
5.1 Your right to cancel: You may cancel your booking by giving us written notice. The amount of any cancellation fee will depend on when we receive your notice in relation to the scheduled service date.
5.2 Cancellation fees for removal and handling services: If you cancel more than seven days before the scheduled service date, we may retain all or part of any deposit to cover our administrative costs and any non-refundable expenses. If you cancel within seven days of the service date, up to fifty percent of the quoted service charge may be payable. If you cancel within forty-eight hours of the service date, up to one hundred percent of the quoted service charge may be payable. Any specific cancellation terms set out in your quotation or booking confirmation will take precedence.
5.3 Cancellation of ongoing storage: For ongoing storage arrangements, you may end the storage service by giving not less than fourteen days prior written notice. Storage fees remain payable up to and including the end of the notice period, and all goods must be collected or arrangements made for delivery before or on the final day of storage.
5.4 Our right to cancel or suspend: We may cancel or suspend the services if you fail to pay any sums due, breach these Terms and Conditions, or if we reasonably believe that providing the services would be unsafe, unlawful, or impossible due to circumstances beyond our control. Where reasonable, we will provide notice and attempt to agree alternative arrangements.
6. Your Responsibilities
6.1 Packing and preparation: Unless we have agreed to provide a packing service, you are responsible for adequately packing and protecting your goods to withstand handling, transit, and storage. Fragile items must be clearly marked and suitably protected.
6.2 Inventory: We are not required to check the contents of boxes or containers you have packed and are entitled to rely on your description of the goods. You should maintain your own inventory of stored items for your records and insurance purposes.
6.3 Access and parking: You must arrange appropriate access and, where necessary, parking permits or permissions at collection and delivery locations. Any fines, penalties, or additional charges arising from insufficient access or parking restrictions may be charged to you.
6.4 Prohibited items: You must not submit for storage or removal any items that are illegal, dangerous, explosive, flammable, perishable, infested, contaminated, or otherwise unsuitable, including but not limited to firearms, ammunition, drugs, live animals, plants, biological materials, or hazardous chemicals. If such items are discovered, they may be removed, rendered safe, or reported to the relevant authorities, and you may be liable for any resulting costs, loss, or damage.
7. Waste and Environmental Regulations
7.1 Waste policy: We are not a waste disposal service. You must not use our services to dispose of unwanted items in contravention of UK waste regulations. Any items you instruct us to remove or discard must be lawful to dispose of and must not contain hazardous substances or controlled waste without prior arrangement.
7.2 Lawful disposal: Where, by separate agreement, we assist in the removal of items for disposal or recycling, such services will be conducted in accordance with applicable waste and environmental legislation in the United Kingdom. You remain responsible for declaring the nature and composition of items to be disposed of and for ensuring that no prohibited or hazardous materials are included without proper disclosure.
7.3 Uncollected or abandoned items: If goods are left in our vehicles, on our premises, or in storage units without clear instructions, or if storage charges fall into arrears, we may treat such goods as abandoned after giving reasonable notice. We may then arrange for lawful disposal, sale, or recycling, and you will be liable for any associated costs, subject to our lien rights described above.
7.4 Environmental responsibility: We aim to comply with relevant environmental standards and to minimise waste wherever possible. You agree to cooperate with any reasonable measures we introduce to support recycling, responsible disposal, or reduced environmental impact in connection with removal and storage services.
8. Liability and Insurance
8.1 Our duty of care: We will exercise reasonable skill and care in providing our services. However, we do not guarantee that goods will be free from loss or damage, and you are encouraged to consider appropriate insurance cover for your goods during storage and transit.
8.2 Exclusions of liability: To the fullest extent permitted by law, we will not be liable for loss or damage arising from the following: normal wear and tear, gradual deterioration, atmospheric or climatic conditions, vermin or pests not introduced by us, inherent defects in the goods, inadequate packing by you or a third party, or your failure to take reasonable steps to protect your goods.
8.3 Items of special value: We will not be liable for loss of or damage to cash, securities, jewellery, watches, antiques, fine art, collections, or items of an unusual or high value unless expressly declared to us in writing and specifically agreed in advance. Additional charges or insurance requirements may apply for such items.
8.4 Limits on liability: Our total liability for loss of or damage to your goods, however arising, shall be limited to a reasonable sum per item or per consignment as stated in your quotation or booking confirmation. Where no specific limit is stated, our liability shall not exceed the lower of the replacement value of the goods or a reasonable market valuation, subject always to an overall cap proportionate to the charges paid for the services.
8.5 Indirect and consequential loss: We are not liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of use, or emotional distress, arising from or in connection with our services.
8.6 Notification of loss or damage: You must inspect your goods as soon as reasonably practicable after collection or delivery. Any apparent loss or damage should be reported to us in writing as soon as possible, and in any event within a reasonable period, to allow investigation and, where applicable, support for any insurance claim.
9. Access to Storage and Security
9.1 Access arrangements: Access to storage units or stored goods will be subject to our site rules and availability. You must comply with any reasonable security, health, and safety procedures in place at our premises or any third-party facility we use.
9.2 Security measures: We will take reasonable steps to maintain the security of our premises and storage facilities. However, no system can be entirely secure, and we do not guarantee absolute protection against unauthorised access, theft, or damage. You are responsible for keeping any keys, access codes, or security devices secure and must inform us promptly if you believe they have been compromised.
10. Force Majeure
10.1 We will not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure results from events beyond our reasonable control. These may include, but are not limited to, adverse weather conditions, industrial disputes, accidents, traffic delays, road closures, fire, flood, acts of terrorism, or actions of local or national authorities.
10.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise any disruption. Where the event persists for an extended period, we may discuss with you whether to suspend or terminate the affected services.
11. Complaints and Dispute Resolution
11.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible, providing details of the issue and any supporting information. We will investigate your complaint and aim to respond within a reasonable timeframe.
11.2 We will work with you in good faith to resolve any disputes arising from or in connection with our services. If a dispute cannot be resolved amicably, you may consider independent advice or alternative dispute resolution options where available.
12. Changes to These Terms
12.1 We may amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or our business operations. Updated terms will apply to new bookings from the date they are published or otherwise communicated to you.
12.2 For ongoing storage arrangements, we may vary these terms by giving you reasonable advance notice. If you do not agree to the revised terms, you may terminate the storage arrangement in accordance with the cancellation provisions, subject to payment of any outstanding sums.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our storage and related removal services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
